How to assign a label based on ticket title?
You can set a rule to automatically label tickets with a certain title (keyword) to a certain label. You first need to create the label (tag) to use.
To create a label, do the following:
- Click the label button.
- Click co Create label.
Once you have labels, you can use the rule.
- Create a rule by using the condition "Ticket Title" and fill in the keyword.
- Select the Add label action and choose the label from the drop-down.