HELP FILE

How to assign a label based on ticket title?

You can set a rule to automatically label tickets with a certain title (keyword) to a certain label. You first need to create the label (tag) to use.

To create a label, do the following:
  1. Click the label button.
  2. Click co Create label.

    Once you have labels, you can use the rule.

  3. Create a rule by using the condition "Ticket Title" and fill in the keyword.
  4. Select the Add label action and choose the label from the drop-down.