HELP FILE

How to add Bold360 ai's contact form to an article?

Add the Bold360 ai contact form to the body of an article.

With smart channeling, you can add the Bold360 ai contact form to the body of an article. This means that the contact form, which is used to escalate tickets, can be used from an article.
  1. Go to Channeling > Policy and click Add channel. The Add new channel window is displayed.
  2. Under Channel type select Ticket.
  3. UnderAction on user escalation, select Show contact form.
  4. Under Select contact form, select the contact form to be displayed in the article.
  5. Select Show form in article body.
  6. Add the conditions to populate the contact form in the article.