HELP FILE

How to add a "Click-to-Call" link to an article

Click-to-call allows customers to call your support number quicker.

  1. Create a new article in your knowledge base, or use an existing article to add the Click-to-Call link.
  2. In the article editor, click the link button.
  3. In the pop-up window, under Protocol, choose <other>.
  4. In the URL field, enter tel://1800-000-000.
  5. Click OK.
The phone number link should now be clickable.
If you have Skype installed on your workstation, when you click on the link Skype will open and dial that number.