How do I turn an article offline?

This Offline feature lets you hide articles without erasing them. The need for it may arise from articles that are only relevant during specific times of the year (such as campaigns).

  1. Log into your account at
  2. Click Knowledge.
  3. Select the articles you'd like to turn offline.
  4. At the top of the page, click More.
  5. Choose Set Visibility and check Online.
  6. Click Remove.

Turn an article offline within the Editor

  1. Select the article you want to set offline
  2. Under Options, check / uncheck the Offline box.
  3. Click Publish & Close