How do I start creating my Knowledge Base ?
You can populate the knowledge base software in 3 different ways.
Importing FAQ from a Website
You can create an instant Knowledge Base by importing an existing FAQ. The Import FAQ tool enables you to import an entire existing FAQ page into the Bold360 ai knowledge base.
- Go to . The Import FAQ tab is displayed.
- In the Enter your FAQ URL field, enter the address (URL) of the FAQ that you want to import.
- In the Context section, specify the page type. This can be an internal knowledge base page for your support staff to use, or a public FAQ page.
- In the Product ID field, enter the name of the product for this Knowledge Base.You may have more than one product, each of which requires its own Knowledge Base.
Adding new answers manually
Upload via an Excel sheet
We can upload articles via an Excel file directly into your knowledge base in Bold360 ai.
The Excel file must be Excel 2003-2007 Format.
For more information regarding uploading the articles via an Excel file, contact your Success Manager, or contact our support.