How do I set the widget to be mobile-responsive?

The web page on which the widget is installed must be a native mobile-responsive website. If it is not a mobile-responsive website, the mobile widget will be displayed in normal mode. In normal mode the widget is opened in a separate window when clicked.
  1. Go to Touchpoints > Widgets.
  2. Click Personalize under the widget type you want to change.
  3. Select the URL or knowledge base where you want to make your change.
  4. On the Advanced tab, select the following options:
    • Mobile widget enabled
    • Mobile - responsive behavior enabled
  5. Click on the "Save changes" button.