How do I label an article/ticket and how do I un-label it?

  1. Go to the knowledge-base for labeling knowledge-base Q&As or click inbox for labeling tickets.
  2. Create the labels you need.
  3. For labeling questions, mark the questions and click on Label. When inside an answer, click the Label button.
  4. Select the label. You can select several labels by clicking Select multiple...

To un-label questions, follow the same steps and click on the "Clear labels" link. W hen inside an answer, click the Label button and clear the label.

See also How can I search by a label?