HELP FILE

How do I import FAQ from a Website?

To import your FAQ into the Bold360 ai Knowledge Base, do the following:

  1. In the Bold360 ai Console, Go to Knowledge > Import FAQ.
  2. Enter the address of your FAQ website and click GO.The list of FAQ articles are listed with question titles and bodies.
    Important: Only articles from a single FAQ page can be imported. FAQs where every article is on an individual page cannot be imported.
  3. Optionally, click Edit on the right side of the question that you want to modify.
  4. Once you have finished editing the articles, click Add selected articles to the knowledge base to upload them to your Knowledge Base.

Here is an example of importing FAQ articles from a website: