How do I enable Pre-chat Survey? (Arcade widget)
Note: This article is only valid for the Arcade widget and is using legacy code. Read more about currently supported chat integrations in How do I integrate a Chat Provider?.
To enable the Pre-chat survey capability in the widget, you must have enabled the Live Person integration via the API.
- In the Bold360 ai Console, go to .
- Click Personalize under the widget you want to change.
- Select the URL or knowledge base configuration.
- On the Chat tab, select Live Person as chat provider.
- Select Show Pre-chat survey.
- Save your changes.