HELP FILE

How do I duplicate a knowledge base?

Duplicating all articles from a specific knowledge base may be useful for updating a test environment or for creating a starting point for a new knowledge base.

  1. Go to Knowledge > All Artilces and click More (...) in the top-right corner.
  2. Click Duplicate all articles.
  3. In the Duplicate Knowledge Base Artilces window, enter your Bold360 ai account name and click Find.
  4. From the Knowledge base drop-down list, select the knowledge base where you want to copy the articles of the current knowledge base.
  5. Click Next.
  6. Click OK to confirm.