HELP FILE

How do I customize the Facebook widget?

General Customization

You can design the widget in the Facebook page as follows:

  1. In the Bold360 ai Console, go to Touchpoints > Widget .
  2. Under Embedded Widget, click Personalize.
  3. Select Facebook Pages from the URL drop-down list.
  4. Modify the widget settings, such as color, text, and font.

HTML Customization

You can add custom HTML to the Facebook Widget page.

  1. In the Bold360 ai Console, go to Touchpoints > Widget.
  2. Under Social Self-Service, click Add Facebook Widget.
  3. Enter the HTML code in the Free HTML field.