How do I create a rule in the Ticketing system?
Rules automate how your tickets behave.
- Go to .
- Click Add rule under one of the triggers.
- Select one of the following: Any of or All of from the top drop-down list.
- Any of makes one of the conditions apply to the rule.
- All of makes all of the conditions apply to the rule.
- If you have conditions, click Add condition and select the required condition. You can add as many conditions as you need.
- Click Add action and select the action you want to be automated from the combo box.
- In the bottom combo box, select either Continue processing rules or Stop processing rules.
- Click Save changes.