How do I convert a specific or personal question to a general one?
The knowledge base is populated with new Q&A content taken from incoming users questions. Most of these incoming questions are personal or relate to specific criteria.
Most of these questions can be converted to general questions and answers (relevant for any user who might ask a question related to this subject), which will be added to the knowledge base.
Example of personal questions and a typical conversion to a general form:
- Personal question: "What is the status of the order number #123456? It has been 5 days already!"
- General question: "What is the the status of my order?"
- General answer: "The status of your order can be found on the order page..."
After converting a personal or specific question to a general one, please make sure to provide a general answer as well.