HELP FILE

How do I change the escalation bar text?

  1. In the Bold360 ai Console, go to Touchpoints > Widgets.
  2. Click Personalize under the Widget you want to configure.
  3. Select the Knowledge Base, URL, or domain that you want to change.
  4. On the Settings page, go to the Texts & Colors tab.
  5. To change the text that is displayed in the escalation bar, enter the alternate text in the Escalation-bar title field. The change is shown in the display of how your widget will look, in the right-hand section of the page.
  6. Click the Save changes button that is displayed, and then click OK.
The change is made instantly in the widget on your website.