How do I change the escalation bar text?
- In the Bold360 ai Console, go to .
- Click Personalize under the Widget you want to configure.
- Select the Knowledge Base, URL, or domain that you want to change.
- On the Settings page, go to the Texts & Colors tab.
- To change the text that is displayed in the escalation bar, enter the alternate text in the Escalation-bar title field. The change is shown in the display of how your widget will look, in the right-hand section of the page.
- Click the Save changes button that is displayed, and then click OK.
The change is made instantly in the widget on your website.