How do I change the email/chat buttons text?(Arcade widget)

Note: If you use modern or slim widget skins, please follow this guide instead: How do I define channeling policy?
  1. In the Bold360 ai Console, go to Touchpoints > Widgets.
  2. Click Personalize under the widget you want to change.
  3. Select the Knowledge Base, URL, or domain where you want to make this change.
  4. On the Texts & Colors tab, you have the following options:
    • Chat button text
    • Email button text
  5. Change the label of the button you want to display in your widget.
  6. Click Save changes and then click OK.
The change is made instantly in the widget on your website.