How do I assign a label automatically to certain URLs / pages?
- In the Bold360 ai Console, go to .
- Click Personalize under the widget type that you want to change.
- Choose the Knowledge Base, URL, or domain that you want to change.
- Go to the Advanced tab.
- In the Auto-Label Tickets (IDs) field, type the label that you want to assign automatically to escalated tickets.
- Click Save changes, and then click OK.The change is made instantly in the widget on your website.