How do I assign a label automatically to certain URLs / pages?

  1. In the Bold360 ai Console, go to Touchpoints > Widgets.
  2. Click Personalize under the widget type that you want to change.
  3. Choose the Knowledge Base, URL, or domain that you want to change.
  4. Go to the Advanced tab.
  5. In the Auto-Label Tickets (IDs) field, type the label that you want to assign automatically to escalated tickets.
  6. Click Save changes, and then click OK.The change is made instantly in the widget on your website.