How can I view a list of unresolved questions?
Unresolved answers can be viewed on the Dashboard (as red tiles) or as a list.
The following user queries (Voices) are considered unresolved:
- No answer was presented or selected
- The question was escalated
- The customer provided negative feedback
- Go to .
- On the Voices analytics page, filter the list by Unanswered. Tip: The Hits column shows you how many times a voice went unresolved.