HELP FILE

How can I tell if an article is linked from another article?

To find out whether an article is linked from another one is especially important before you delete an article. Every article in a knowledge base is uniquely identified by an ID, which serves as a link between articles.

To find the ID of an article, do the following:

All linked articles are listed.

  1. On the Knowledge > Articles page, click an article to open it. The ID is appended to the end of the link in your browser:

  2. Copy this ID and return to the Articles page.
  3. Search for the article ID that you have copied.
  4. Click the funnel icon next to the Search field.
  5. On the Options page, select Search title and answer body.
  6. Click Apply.

    All linked articles are listed.