HELP FILE

How can I retrieve the list of emails of users who escalated?

You can download the tickets report in excel spreadsheet. The report includes the list of emails.

To download the report, please follow the instructions below:

  1. Go to Analytics > SLA.
  2. Click Download Tickets Report and choose the relevant month:
  3. In the Excel file, look for the User email column to find the list of emails by users.