How can I measure my customers' satisfaction from articles?
To get estimations on the quality of your articles or a single article, you can create a report. The report will show the number of likes compared to total likes and dislikes of the article.
To create the report, do the following:
- In the Bold360 ai Console, go to and choose the following values:
- Under Fields category, select: Knowledge base, Article ID, Date & Time, Article Title, #Positive FB, Nenegative FB, #Interactions.
- Under Group by category, select: Knowledge base, Article ID.
- Choose the time period you would like to view.
- Click Run.
To view more details, click on the arrow next to the Article ID.