How can I export all my tickets, including correspondence?

To export the tickets, do the following:

  1. Go to Analytics > SLA.
  2. Click on the Download Tickets Report link on the upper-right side of the screen.
  3. Select the month and year to export. You can also select a label and choose to include ticket correspondence (both are optional).
  4. Select the format: CSV, or XML.
  5. Click the Download Report.