HELP FILE

How can I add an attachment to an article?

To add a file to an answer, simply click on the attachment icon in the answer's toolbar.

A browser window will open for choosing your file.

These are the type of files which are supported as attachments in Bold360 ai (Knowledge base, Ticketing):

  • jpg
  • jpeg
  • png
  • gif
  • bmp
  • bml
  • tif
  • pdf
  • doc
  • docx
  • xls
  • xlm
  • xlsx
  • ppt
  • pptx
  • zip
  • rar
  • txt
  • xml
  • eml
  • pps
  • ppsx
  • rtf
  • csv
  • tar
  • gz
  • set
  • html
  • mobileconfig
  • apn
  • cs
  • aspx
  • mht
  • ged
  • uzed
  • zed
  • mp4
  • wav
  • mov
  • avi

In case you need to support additional attachment types, please contact our support team.

Please note, that the attachments are not supported in Bold360 ai conversational widgets.