How are unpublished answers shown?

If you edit an answer and save it instead of publishing right away, it is saved as Draft. You can resume editing your draft any time. Saving an article as draft does not affect your widget as it will still provide the version of the article before you drafted your changes.

You can keep an article in Draft status for as long as you want, but you must publish it to be presented as an answer to customers' questions. If a draft has never been published, it also receives a Never Published label.

To publish an answer, do the following:
  1. In the Bold360 ai console, go to Knowledge > Articles.
  2. Click the answer that you want to publish.
  3. In the Article Editor, make sure the content satisfies your customers' needs.
  4. Click Publish.