HELP FILE

Hiding an answer from the Dynamic FAQ widget and embedded FAQ

You may not want to promote a frequently asked customer question by showing it on the Product Page FAQ or Support Page widgets

  1. In the Bold360 ai Console, go to Knowledge > All articles.
  2. Click on the question you want to hide.
  3. On the Options tab at the top of the article editor, clear the FAQ Widget option.
  4. Click Publish & Close.