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FB Messenger Assignment Status Summary

This report provides the status of new messenger assignments assigned in the date range specified.

Fastpath: report.boldchat.com > New Report > FB Messenger > FB Messenger Assignment Status Summary
It includes details about the number of unanswered and answered messages for open as well as ended assignments.
New
New messages created in the date range specified.
Unans/Open
New messages still unanswered and open.
Ans/Open
New messages answered and still open.
Unans/Ended
New messages currently closed and unanswered.
Ans/Ended
New messages currently closed and answered.