FB Messenger Assignment Activity Summary
This report contains details such as the number of messages sent and received, average time to respond, number of answered, ended answered and ended unanswered messages, along with average speed to answer and average time to end for answered.
Fastpath: report.boldchat.com > New Report > FB Messenger > FB Messenger Assignment Activity Summary
- Messages sent in the specified date range.
- Messages received in the specified date range.
- ATTR (HH:MM:SS)
- Average time to respond for messages sent in reply to a received message.
- Messages that were answered in the date range specified.
- ASA (HH:MM:SS)
- Average Speed to Answer for answered messages.
- Ended Ans
- Messages ended in the date range specified that were answered at some time.
- Ended Unans
- Messages ended that have never been answered.
- ATTC (HH:MM:SS)
- Average Time to End for Answered, Ended messages (from Answered to Ended).