HELP FILE

Facebook Messenger Reports

  • FB Messenger Status Summary
    This report provides the status of new conversations created in the date range specified.
  • FB Messenger Assignment Status Summary
    This report provides the status of new messenger assignments assigned in the date range specified.
  • FB Messenger Activity Summary
    The report contains details such as the number of messages sent and received, average time to respond, number of answered, ended answered and ended unanswered messages, along with average speed to answer and average time to end for answered.
  • FB Messenger Assignment Activity Summary
    This report contains details such as the number of messages sent and received, average time to respond, number of answered, ended answered and ended unanswered messages, along with average speed to answer and average time to end for answered.
  • FB Performance Reports
    These reports show performance metrics for Facebook Messenger conversations.