Yes. Bold360 is a one-stop-shop for omni-channel engagement including chat, email, message management, remote access, and co-browse. The Bold360 API provides an interface for communicating with an application and allows you to customize how Bold360 and BoldChat integrate with your applications.
The Bold360 API is a tool for retrieving information related to your Bold360 account and based on that information, recreate most of the functionality that Bold360 offers. Bold360 API calls are launched by triggers that contain the conditions of making an API call. When a user on your website clicks an element, such as a chat button, an API can be called to extend or modify that interaction.
For more information, see the Bold360 and BoldChat Developer Center.