Creating Dedicated Language Knowledge Bases

Bold360 ai allows you to have a separate knowledge base per language. When a customer asks a question, the answer is provided from the knowledge base that matches the language of the question.

  1. Contact us at and ask us to add the dedicated language knowledge base.
  2. Log into the system.
  3. Go to Touchpoints > Widgets > Get the code and click the chosen widget.
  4. Choose the knowledge base of that specific language from the Choose Knowledge Base drop-down menu.

    Note: For Slim Widget, select Enforce KB and then select your knowledge base. For legacy code, select Get legacy embedded code and then select your knowledge base.

  5. Copy the code and insert it into the foreign language pages script.