Creating Dedicated Language Knowledge Bases
Bold360 ai allows you to have a separate knowledge base per language. When a customer asks a question, the answer is provided from the knowledge base that matches the language of the question.
- Contact us at support@Nanorep.com and ask us to add the dedicated language knowledge base.
- Log into the system.
- Go to and click the chosen widget.
- Choose the knowledge base of that specific language from the Choose Knowledge Base drop-down menu. Note: For Slim Widget, select Enforce KB and then select your knowledge base. For legacy code, select Get legacy embedded code and then select your knowledge base.
- Copy the code and insert it into the foreign language pages script.