Create a department
Create a department as part of your chat distribution strategy.
- In Bold360, click Organization > Departments.
- On the Department Management page, click Create New.
- Enter a Name. When the pre-chat form includes the Department field, this name can be seen by customers.
- Under Language, associate the department with languages to route chats to agents with appropriate language skills.
- You can also set department-level business hours. See Set department-level business hours.
- Save your changes.