Chat window customization

You can adapt the appearance, layout, content, and behavior of chat windows to match your branding.

This feature is part of the chat window setup. A chat window controls the look and feel and advanced behavior of the interface that is opened when a customer clicks an associated button or link.

Note: You may need a certain level of HTML, CSS and JavaScript understanding to perform advanced customization.
  1. Create or edit a chat window, as follows:
    1. At, go to Channels > Chat > Chat Windows.
    2. Select an existing chat window or click Create New.
  2. On the New Chat Window page, go to the Customization tab. You are ready to set up your Layered Chat Window or Pop-up Chat Window.
Remember: To implement a chat window, you must associate it with a chat button.