Set up your chat channel: chat buttons, chat windows, automatic distribution, and more.
- Chat button setup
Configure the settings associated with the button or text that customers click to initiate chat.
- Chat window setup
Configure the customer's chat experience.
- Chat window customization
You can adapt the appearance, layout, content, and behavior of chat windows to match your branding.
- Auto Answers: Customer self-service
Auto Answers is a self-service support feature that provides customers a way to browse questions and answers before chatting live, deflecting common or repetitive engagement from agents.
- How to automatically activate chats (Automatic Chat Distribution)
Use Automatic Chat Distribution (ACD) to automatically place agents in an active chat session without agent interaction.