- Chat Summary Report
This report includes a breakdown of all button clicks (reactive and proactive) and their associated disposition.
- Chat Conversion Summary
This reports gives you insight into conversions.
- ACD Summary Report
This reports shows Automatic Distribution performance in your environment.
- Missed Opportunity Summary
Includes data such as the number of customers who were not invited to chat because no agent was logged in and the number of chat button clicks occurring outside of business hours.
- Canned Message Summary Report
Perform Canned Message analysis and clean-up using this report that shows the most frequently used canned messages.
- Chat Assignment Report
Analyze the flow of chat-work across your organization.
- ActiveAssist Chat Summary
See the number of chats that included remote access sessions, including the number of successful/failed connections and key data about the sessions and chats.
- Button Availability Report
Gain insight into changes in chat button status and availability.
- Chat Keyword Summary
For a given date range, this report contains the list of top search engine keywords used by customers to arrive at your website.
- Service-Level Analysis
- Operator Reports
- Auto Answers Reports
Analyze how your customers interacted with auto answers.
- Chat reports involving a chatbot