Chat Conversion Summary
This reports gives you insight into conversions.
The report also contains a breakdown of the type of conversion – same visit (chat and conversion occurred during the same visit), prior visit, via auto-invites or self-serve (without chat). The data can be grouped in a number of different ways including date, day of the week, hour, agent, custom invite.
- Chat+Conv Same Visit
- Conversions that had a chat during the same visit.
- Chat+Conv Prior Visit
- Conversions that had a hat during any prior visit.
- Auto-Invite Chat Conversions
- Conversions resulting from an answered Auto Invite Chat.
- Self-Serve Conversion
- Conversions that occurred without a chat (unassisted).
- Count of the number of conversions (for the applicable group).
- Value of the conversions (for the applicable group).