HELP FILE

Can I add canonical URL for my article?

The same content of an article can exist in different Support Center URLs that use the same knowledge base. Search engines generally lower the page score when the content of two pages are the same.

To avoid such issues, you can choose which URL is the main one and add it to canonical URL field which will be added to the canonical tag and this will tell search engines which version of a URL you want to appear in search results. You can read more about such tags here: https://yoast.com/rel-canonical/

Consider the following example: Article ID is 22334455 and the main support center address is support.world.com. The article's main (canonical) address is support.world.com/22334455

The secondary support center address is help.earth.com and the article's address there is help.earth.com/22334455 while the content is the same.

So, to prevent search engine lower the page score for duplicated content, the help.earth.com support center should have a canonical tag defined with the URL support.world.com/22334455

To set up a canonical article, do the following:

  1. In the Bold360 ai Console, go to Knowledge > Articles.
  2. Select the secondary article that you want to edit.
  3. On the Options tab in the Canonical URL field, define the address of the main support center's page.
  4. Publish the article.
Once it is done for all articles, you will also need to contact your Customer Success manager so we could add the required canonical link element to all your articles.