HELP FILE

Button Availability Report

Gain insight into changes in chat button status and availability.

When were your chat buttons available? Did they reach queue limits? When? For how long? Were there times when no agents were available? When were your chat buttons outside operational hours?

For a given period, you can view data for specific/all chat buttons in your account, or for specific/all types of status change. Furthermore, when grouped by Website, the report can also take operational hours of a website into account.

Fastpath: report.boldchat.com > New Report > Chat > Button Availability Report

Reported data:

Button
Name of the chat button.
Started
Time when the chat button switched to the given status.
Status
Status of the chat button.
Elapsed Time in Seconds
Time elapsed in seconds when the chat button was in the given status.