HELP FILE

Bold360 widgets for internal support

Bold360 offers search widgets that employees can use to provide self-service information from their company’s internal knowledge base. Bold360 offers the following widget types:

Google Chrome extension
After adding the Bold360 search widget to your Google Chrome browser as an extension, it is available in the browser on any website. The end-user can either open the extension or use the website’s context menu the get help. The end-user can also suggest an article as response to a user search.
Salesforce widget
Available from a Salesforce account only. After the company’s admin installs the widget, it automatically opens when looking at a case in Salesforce.