Bold360 ai - Frequently Asked Questions

What is Bold360 ai?

Bold360 ai combines the groundbreaking intelligence of Bold360 ai (formerly Nanorep) and smart routing capabilities with Bold360's intuitive omni-channel interface. This evolution of Bold360 ai empowers companies like yours to cost-effectively deliver more personalized and consistent customer experiences seamlessly across A.I. and agent-based interactions. With the acquisition of Nanorep in 2017, LogMeIn can now offer one robust solution for all of your customer service needs. Bold360 ai delivers the amazing technology you trust with Bold360 ai in seamless harmony with its legacy omni-channel solution. Now, no matter how your customer chooses to engage with you - via email, chat, Twitter, Facebook, and more - you can quickly view all of their inquiries and respond via agent, chatbot, or a combination of both. Your customers will have a personalized and contextual experience, and you'll be creating brand evangelists with every interaction.

How does this change affect me?

You will not be affected by this change. The Bold360 ai that you know and love will look and function as usual. You will notice that the website, logo, and branding have been updated from Nanorep to Bold360 ai, and that the website will now automatically redirect to When you click the "Login" button on the new website, just make sure to choose the "Bold360 ai/Nanorep Admin" option and log in from there.

Does my pricing change?

No, your pricing will not change. In the coming months, you will be able to take advantage of new Bold360 packages, providing access to the customer engagement agent platform, on top of your current package and pricing remaining unchanged.

Is there any difference between Bold360 and Bold360 ai?

Yes. These are two distinctively different products.

Where can I go for more information or support?

We have updated the Bold360 ai Support Center to reflect the new Bold360 ai brand, which you can access at You can still visit and will be redirected to the new support center.

You can also email support directly at as well. If you do send an email to, we will ensure your email is routed to the correct place.