Automatically log out� disable� or delete agents

Login control settings allow you to manage agents who are away or inactive.

  1. At, go to Global Settings > Login Controls.
  2. Under Agent Control, choose your settings:
    Option Description
    Agents in Away status Any agent who remains in Away status for the defined period (1 to 999 minutes) is logged out of the interface.
    Inactive agents Any agent who does not log in to their account for the defined number of days is prevented from logging in to Bold360.
    Disabled agents Any agent who has been disabled (according to the Inactive agents setting) is deleted after the defined number of days.
  3. Save your changes.
Changes are applied to your entire account.