HELP FILE

Automatic Language Translation using Google Translate API

Bold360 ai offers automatic language translation using multiple language translation engines. The translation engine supports more than 34 languages (using Google translate V2).

Features and Benefits

  • Language is detected automatically.
  • Answers and widget interfaces are automatically translated.
  • Once the translation symbol is shown, customers can see the text in the original language by clicking on the symbol.


How to activate the translation

To activate the automatic translation capabilities, contact us at support@Nanorep.com.

What Happens When a Foreign Language Ticket is Sent?

  • If a customer escalates a question, the question is translated to English. The translation symbol is shown, which enables the agent to see the text in the original language by clicking on the symbol.

  • The agent's answer is sent to the customer in English, with a link to view that answer translated to the customer's native language.

  • The customer can click the link to see the answer in their native language.

Translation Analytics

Bold360 ai offers comprehensive translation analytics at Analytics > Translations.

The analytics show the most popular languages, the most recent translated questions, and the number of questions that were asked, answered and escalated via translation.