Agent Tips and Tricks
We have created videos designed to help agents be more productive and use specific features of Bold360 more efficiently.
- Keyboard Shortcuts & Multiple Work Item View
Learn how to utilize keyboard shortcuts and access multiple work items to navigate the Bold360 Agent Workspace more efficiently.
- Agent Web Console Notifications
Learn how to enable toast notifications, sound notifications, and more so you don't miss a single interaction with the customer.
- Canned Messages & Slash Commands
Learn how to maximize usage of canned messages, slash commands, and smart responses to speed up response time.
- Text Editor Tips
Learn how to get the most out of the agent web console text editor with tricks such as dragging and dropping images from websites, adding attachments to live chats, and more.