Agent Tips and Tricks
We have created videos designed to help agents be more productive and use specific features of Bold360 more efficiently.
- Keyboard Shortcuts & Multiple Work Item View
Learn how to utilize keyboard shortcuts and access multiple work items to navigate the Bold360 Agent Workspace more efficiently.
- Agent Web Console Notifications
Learn how to enable toast notifications, sound notifications, and more so you don't miss a single interaction with the customer.
- Canned Messages & Slash Commands
Learn how to maximize usage of canned messages, slash commands, and smart responses to speed up response time.