HELP FILE

Agent Tips and Tricks

We have created videos designed to help agents be more productive and use specific features of Bold360 more efficiently.

Keyboard Shortcuts & Multiple Work Item View

Learn how to utilize keyboard shortcuts and access multiple work items to navigate the Bold360 Agent Workspace more efficiently.

Agent Web Console Notifications

Learn how to enable toast notifications, sound notifications, and more so you don't miss a single interaction with the customer.

Canned Messages & Slash Commands

Learn how to maximize usage of canned messages, slash commands, and smart responses to speed up response time.