Adding the Facebook Widget

This widget provides you with the option to offer immediate, automatic support by answering users questions instantaneously on your Facebook page. The Facebook support application also enables an automatically generated Most Popular Questions list, which shows your most popular questions in real time directly from the Bold360 ai analytics system.

  1. In the Bold360 ai Console, go to Touchpoints > Widgets.
  2. Click Add Facebook Widget.
A set of instructions is displayed, which you need to follow to complete this installation.