Working with System Information (Diagnostic Reports)
The System Info tab provides a snapshot of the current status of the customer's device to help you troubleshoot problems.
Before you begin:
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Restriction: The full set of system information is available only during a remote control session. During a chat-only or remote view session, basic browser-related information is displayed.
Restriction: This feature is not supported for mobile devices. For information about getting Device Info through chat for iOS devices, see Managing a Remote Control/Remote View Session on Mobile.
Article last updated: 27 September, 2022