HELP FILE

How to enable Screen Sharing (Broadcast) on an iOS Device

The RescueAssist by LogMeIn iOS app provides screen sharing functionality leveraging the iOS Broadcast feature introduced in iOS11. This enables agents to solve issues on the customer’s iOS device outside of the RescueAssist app. When the app is sent to the background, the device screen is still transferred to the RescueAssist Agent Web Console.

Restriction: The customer must have the RescueAssist by LogMeIn for iOS app from the App Store installed on a device running iOS11 (or above).

LogMeIn RescueAssist is a tool that agents use to access remote computers and mobile devices.

Important: Although this article speaks directly to the customer, RescueAssist agents can use this section to understand the end-user experience during a remote support session. "You" in this document refers to the customer receiving remote support.
  1. Depending on your iOS version, proceed with one of the following: