HELP FILE

Manage Your Master Password Reminder

When you created your account and set up your Master Password, you were given the option of creating a password hint. If you want to create a new password hint/reminder, you will need to change your Master Password to set a new hint or update an existing hint.

View your Master Password Reminder

  1. Log in to LastPass and access your Vault by doing either of the following:
    • In your web browser toolbar, click the LastPass icon LastPass then click Open My Vault.
    • Go to https://lastpass.com/?ac=1 and log in with your username and Master Password.
  2. Select Account Settings in the left navigation.
  3. On the General tab under Login Credentials, click View next to the Master Password Reminder option.
  4. If you set up a Master Password Reminder, it is displayed within the prompt. If you do not encounter a prompt, it means you have not set up a Master Password Reminder.

Change your Master Password Reminder

Important: Please be aware that in order to change your Master Password Reminder, it requires that you change your Master Password.
  1. Log in to LastPass and access your Vault by doing either of the following:
    • In your web browser toolbar, click the LastPass icon LastPass then click Open My Vault.
    • Go to https://lastpass.com/?ac=1 and log in with your username and Master Password.
  2. Select Account Settings in the left navigation.
  3. On the General tab under Login Credentials, click Change Master Password.
  4. In the new web browser page or tab that opens, enter your current password, then create a new Master Password. Enter a password hint (recommended – this is a clue that is sent in a reminder email to help you remember your Master Password if it is ever forgotten).
  5. When finished, click Save Master Password to save your changes.
    Your Master Password and Master Password Reminder has now been changed.
What to do next: Once updated, you will need to click the inactive LastPass icon to log in once more to authenticate using your new Master Password.