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How do I set up mobile account recovery on Android for LastPass?

When using the LastPass Password Manager app for Android, you can set up biometric authentication as a means of account recovery in case your Master Password is ever forgotten.

You must log in to the LastPass Password Manager mobile app with your username and Master Password before you can set up account recovery using biometrics.

Regardless of how you use LastPass (desktop app, web browser extension, mobile app), it is strongly recommended that you set up mobile account recovery in case other recovery options are not able to be used.

Once set up and enabled, you can reset your Master Password using biometrics (only using this mobile device) to restore access to your Vault. Don't worry, if you skip this step when you were initially prompted, you can always enable it later in the LastPass Password Manager app's Security settings. Alternatively, you can recover your account by using a password hint that you set up when you created or last reset your Master Password.

Please be aware that LastPass Customer Care has no knowledge of a user's Master Password. It is not possible for LastPass Customer Care to reset or change a user's Master Password if it is forgotten.

If you are concerned that your LastPass account has been compromised, follow these steps.

Set up fingerprint authentication in LastPass

Before you begin: Please be sure you have already set up fingerprint authentication from the initial setup instructions for Android before proceeding.
  1. Log in to the LastPass Password Manager app for Android with your username and Master Password.
  2. If logging in for the first time, you are prompted upon login to enable Use Fingerprint to Unlock – toggle on the switch for this setting. Otherwise, see below for instructions on enabling this feature later in the app's Security settings.
  3. Touch the fingerprint sensor on your device (don't press) to scan your fingerprint.
  4. Select Save > Next to complete the setup process.

    The LastPass Password Manager app for Android is now set up to use fingerprint authentication.

Enable biometrics and Account Recovery in Security settings

Note: You must log in to the LastPass app for Android with your username and Master Password before you can set up account recovery using fingerprint authentication.
Before you begin: Please be sure you have already set up fingerprint authentication from the initial setup instructions for Android before proceeding.
  1. Log in to the LastPass Password Manager app with your username and Master Password.
  2. Select the Vault Menu icon in the upper-left of the screen.
  3. Go to Settings > Security.
  4. If it's not already on, toggle on the switch to enable the Use Fingerprint to Unlock option. This is required in order to use Account Recovery.
  5. Toggle on the switch to enable the Account Recovery setting.
  6. Touch the fingerprint sensor on your device (don't press) to scan your fingerprint.
    You have now enabled the use of biometrics for unlocking the app and using account recovery using the LastPass Password Manager app for Android.

Use a password hint (recommended)

In addition to setting up fingerprint authentication, it is also strongly recommended that you set a password hint when creating or resetting your Master Password via the LastPass Password Manager app for Android. This should be a keyword or phrase that acts as a clue or subtle reminder that can be sent via email to help you remember your Master Password in case it is ever forgotten. If the password hint helps you remember your Master Password, try logging in to the app again.