HELP FILE

Manage Unidentified Callers (Android)

Anyone who dials in to the audio conference using a telephone but doesn't enter an Audio PIN is known as an "unidentified caller". This means that GoToMeeting doesn't have any way to identify them by name, so it views them as a separate participant. Organizers will see those individuals appear in the Attendee list as "Caller [X]".

Learn more about unidentified callers.

Applies to Android app only; also see desktop app and Web App info

 

Rename an unidentified caller

Once the caller has verbally identified themselves, you can rename their entry in the Attendee list.

  1. Tap the Person icon in the top toolbar.
  2. Tap the More icon next to the unidentified caller and Edit name.
  3. Enter a name for the caller and tap Save.
 

Mute/unmute an unidentified caller

  1. Tap the Person icon in the top toolbar.
  2. Tap the More icon next to the unidentified caller and Mute or Unmute.
 

Dismiss an unidentified caller

  1. Tap the Person icon in the top toolbar.
  2. Tap the More icon next to the unidentified caller and Excuse attendee.
  3. The caller will be disconnected from the audio conference.

Note: If the caller joined the screen sharing portion of the meeting from a computer, you will need to dismiss both of their entries in the Attendee list.


Related

View and Manage Attendees (Android app)

Schedule and Start Meetings via Android

What is the Audio PIN?

Join Meetings via Android

Manage Unidentified Callers (Desktop App)

View Unidentified Callers (Web App)