HELP FILE

Provide Toll-Free Phone Numbers

If you have a paid subscription plan, your built-in audio options automatically include long distance (toll) phone numbers for over 50 countries. Your attendees will be responsible for charges billed from their own telephone provider when they use these phone numbers to dial in to the audio conference.

In addition, you can also provide toll-free phone numbers with Toll-Free Numbers & Call Me. With toll-free phone numbers, the organizer's account is charged a per-minute usage fee for each attendee who connects using toll-free audio. This provides attendees with an alternative to connecting with their mic and speakers (VoIP) or incurring long distance phone charges, making it easy for them to choose the most convenient method of joining the audio conference. Call Me allows you and your attendees to receive a phone call from GoToMeeting when a session starts to automatically connect you to the audio conference without dialing in! 

The features that are available on your account may vary depending on your subscription plan.

Notes:

  • Organizers incur per-minute charges for each attendee who uses toll-free audio service.
  • To minimize billing charges, any attendee who joins a session before the organizer is disconnected after 5 minutes of inactivity. If the session is canceled and never started by the organizer, then no charges are incurred. However, if an organizer joins the session, even if was never started, the account is charged for the organizer's minutes along with the minutes incurred by any attendees waiting for the event to start.
 
 

Add Toll-Free Numbers & Call Me to your GoToMeeting plan

You can purchase GoToMeeting Plus Toll-Free Number & Call Me at any time. Once your account includes this plan, you will see the toll-free audio and Call Me options whenever you schedule meetings and under the default audio options.

Note: The steps below can only be completed by the billing contact of an online account. If you are not the billing contact of your account, then you will need to contact them in order to make changes. In addition, if you are the billing contact of an offline account then you will need to contact a LogMeIn representative to make changes to your plan. Please see Why can't I change my subscription plan or billing info online? for more information.

  1. Log in at https://global.gotomeeting.com.
  2. Click Change Plan and add Toll-Free Numbers & Call Me.
  3. Click Subscribe Now to confirm.
 

Schedule a session with toll-free numbers

When you schedule a new meeting, you'll automatically see the option to include toll-free numbers if you have Toll-Free Numbers & Call Me. Simply select the option, then click Edit to change the countries for which toll-free phone numbers will be provided. You can also include Call Me numbers to have GoToMeeting call your phone instead.

 

Available international countries with Toll-Free Number & Call Me

See the available international toll-free and long-distance (toll) numbers.

 

Remove Toll-Free Number & Call Me

You can cancel Toll-Free Number & Call Me at any time. Keep in mind that you (and other organizers on your account) will lose access to toll-free numbers, and toll-free numbers will be removed from all scheduled sessions associated with your account.

Note: If you have a plan that is billed via invoice, then you must contact your Account Manager or Global Customer Support to modify your account and subscription plans.

  1. Log in at https://global.gotomeeting.com.
  2. Click Remove  Toll-Free Numbers & Call Me.
  3. Click Unsubscribe Now to confirm.

Related

Toll-Free Numbers FAQs

Audio Help and FAQs

Available Audio Modes

Connect to Audio using your Telephone

Connect to Audio using the Internet (Mic and Speakers)

Connect to Audio using Custom Audio Info

Switch Audio Modes in Session

Mute and Unmute Yourself

Mute and Unmute your Attendees

Join Sessions Muted

Test your Mic and Speakers (VoIP)

Manage Phone Audio via Keypad Commands

Report Audio Issues

Set Default Audio Options

Enable/Disable On-Hold Beeps and Entry Chimes