HELP FILE

Why can't I change my subscription plan or billing info online?

The online options available to the billing contact vary depending on how the GoToAssist Service Desk account was initially set up.

If you are trying to makes changes to your subscription plan or billing info but cannot, then one of the following is true:

  • You are not the billing contact for the account. Even if you are an account administrator, you might not necessarily have billing rights (which are required for modifying your subscription plan and billing info). Learn more.
  • You are part of a corporate account. Most billing contacts log in to the Billing Center to manage their GoToAssist Service Desk billing info themselves. However, some billing contacts for larger accounts (referred to as "corporate" accounts) typically work with a LogMeIn representative to manage their account on a different self-service site called the Corporate Billing Portal. These accounts also receive emailed invoices that include PDF attachments. For more information, please see the Corporate Billing Portal FAQs. Learn more.
  • Your account is expired. If your account is expired, then you or your billing contact will need to renew it before making any additional changes. Learn more.
Note: For more information, please see How do I log in to the Billing Center?