HELP FILE
System Requirements
Service Desk agents can create and manage their incidents from their desk or on-the-go by using the desktop Web App or the mobile app for iOS. Additionally, customers can use the Web App to submit incidents using the customer portal.
Topics in this article:
Use the Web App for agents and customers
The following are required to use the Service Desk Web App as an agent or customer:
- An active GoToAssist Service Desk agent seat (free trial or paid subscription – for agents only)
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| Web Browsers: |
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| Internet Connection: |
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Use the iOS app for agents
The following are required for agents to use the Service Desk App for iOS:
- An active GoToAssist Service Desk agent seat (free trial or paid subscription – for agents only)
| Mobile Operating System: |
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| Mobile Device: |
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| Internet Connection: |
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| Mobile App: |
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